Facilitron Partnership
Effortless Setup. Unmatched Collaboration. Zero Cost.
Far more than just software, our unique, transactional business model enables a collaborative partnership and services that make Facilitron unlike any other provider.
Guaranteed Setup & Implementation
Facilitron takes implementation to the next level with turnkey account setup that includes professional photos, community-facing rental storefront sites for your entire organization, importing of existing rentals and training of all your staff. And no upfront costs to get started.
- Account Configuration: Complete project management-led setup of all your rate categories, users, approvers, roles, permissions, services, equipment, calendars and more.
- Facility photos and rental storefronts: Professional photos including drone photography for outdoor spaces and 360-degree photos for large indoor spaces as well as setup of community-facing rental storefronts on the Facilitron marketplace.
- Transfer of existing data: Existing reservations whether digital or paper are transferred into new system with assistance in adding internal schedules so your account is ready on day one.
- Best practices and training: Set your processes and policies from the experience and best practices of organizations across the country, then let us train your staff, from administrators to support services.
- Launch and hypercare: Easy and guaranteed launch with post-launch hypercare-stage implementation to tie up loose ends and ensure a smooth handoff to account management.
Dedicated Account Managers & Support
Managing an entire facility use, maintenance and rental program takes more than just software, it takes a team. Facilitron’s account managers and support teams are with you all the way, getting to know your program, helping you with day-to-day management and setting and achieving the goals that are right for your organization. And that extends to your renters, whether they need software support or are locked out of their Saturday morning rental.
- Account Managers & Account Support: Your account manager and their teams assist with running your program, supporting your administrators, ongoing training for new staff, adding new facilities or services and much more.
- Renter Support: Your customers are our customers and get 24/7 support via phone, email, or live chat to help with any issues from insurance, to payments and refunds, or even support when something goes wrong with their rental.
Business & Financial Services
Invoicing renters and collecting and reconciling payments are among the most burdensome tasks in running a rental business. With Facilitron, you can offload those tasks. Our business and financial services include collecting all payments, issuing refunds, verifying insurance and more. We reconcile your account and send you payment with detailed reporting each month. Let us take the work out of managing your rental program.
- Complete Financial Services: Our financial services include auto-invoicing renters, monthly statements, payment collection and reconciliation, refunds and a monthly revenue check with detailed reporting
- Insurance & Non-Profit Verifications: AI-powered insurance verifications immediately communicate problems with COIs to renters for quick resolutions. A link to the IRS database of non-profit organizations makes verification simple and easy.
- Full Reporting with Executive Summaries: Easy-to-access real-time reporting at your fingertips including high-level KPIs and graphs ready-made for presenting. Full reconciliation of account each month with wired payments and detailed reporting.
Ongoing Training & Best Practices
Every organization experiences personnel changes and with Facilitron getting your new teams trained each year or season is part of what we do. We update your account’s users to reflect the changes and we make sure they’re trained and ready to go. And there’s no support or training packages to purchase. It’s all part of the partnership.
- Weekly & On-Demand Training: Sign up for our weekly live training sessions or talk to your account manager about an on-demand training for your teams.
- Access Support Materials & Videos: Our support materials and videos offer step-by-step guidance as well as tips and tricks for becoming a Facilitron power-user.
Zero Out-of-Pocket Costs
The Facilitron Partnership business model charges service fees on community rentals with dollar amounts. This allows the entire relationship – software, setup and services – to be funded by the rental program, with no startup costs and no impact to your budget.
- Transactional Model: Entire program and partnership funded with service fees on rentals with dollar amounts. No hidden costs.
- No Upfront or Setup Fees: No additional fees for initial setup or implementation – including photos, training and launch.
- 'Always On' Partnership: Count on the Facilitron partnership to be there during implementation, at launch, and always – aligned with your goals and ready to take on the challenges of your program.
Learn why thousands of schools have chosen Facilitron for their facility management and event scheduling platform.